Our Home Care Service
We can guarantee a rapid response to a call for assistance and can make available a Home Care Manager within 24 hours in order to conduct a full Home Care needs & risk assessment. All our clients are individually assessed and together with the client and their respective families we will formulate a care plan which reflects your individual care needs. A carer profile will also be compiled to ensure a suitable carer is aligned to meet your care requirements.
Our Home team work in close collaboration with the local Health Care team, liaison with Public Health Nurses, Social Workers, Occupational Therapists and General Practitioners is pivotal to our Service provision.
Once the days and times of the Home visits are finalised we will identify a suitable home carer, and arrange a introductory home visit from him or her, our clients have told us this is very helpful and reassuring for them.
All new Care-At-Home Services staff will be allocated based firstly on their geographic location in the geographic care cell and secondly their suitability in respect of the service User’s requirements, e.g. personality and compatibility.
The Care Plan
A care plan simply lists all care activities and household chores to be addressed at a home visit by our care staff. It also acts as a guide in which the tasks are to be conducted.
We also complete a full environmental health and safety assessment, which serves to promote a safe working environment for our client and our visiting home carer staff. The outcome of the assessment can result in a referral to your local Health nurse, Occupational therapist or both.
Once the days and times of visits are finalised we will identify a suitable home carer, and arrange a introductory home visit from him or her, our clients have told us this is very helpful and reassuring for them.
Supervision and Monitioring
Care-At-Home Services prides itself on its “open door” communications policy that works to promote two-way communications between staff, service users and/or their representatives.
All communications through feedback or appraisals e.g. spot checks are investigated and changes are identified.
- After Home Care Support Workers complete thier induction programme they and participate in a period of mentoring with regular appraisal sessions to ensure competency is achieved, best practice and high standards of care are implemented.
- We at Care -At-Home are committed to the implementation of strict Cross infection policies, all carers are trained in correct hand hygiene practice, and receive supervision and monitoring at regular interval. Protective equipment such as disposable aprons, gloves and alcohol gel are available to all homecarers.
Regular consultation with Care-At-Home Services and Service Users. This includes an Annual Survey to obtain views and opinions of their service and ongoing review of the Home Care Plan. These visits are undertaken by a member of the Care-At-Home Services management team.
Regular supervision meetings between Home Care Support Workers and the Care Manager. This will enable Care-At-Home Services to highlight any further training/ development needs and to assess continuing performance.
Regular one-to-one staff consultations supported by spot-checking procedures to ensure effective communication whereby all Home Care Workers will be made aware of the high standards that are expected.